Reviews

Needed a vehicle towed for daughter when dad was 3 hrs away. You can imagine my concerns. Spoke with Billy and Jeff. These guys were super helpful and understanding. Very down to earth and appeared genuine. Had another company originally that was gonna take an opportunity to make free money but not these guys. Mountain View will be my go to if another situation arises. If daughter needed assistance I'd have her call these guys and that's saying a lot. Thanks guys, Duane M. Update: just got a call from owner to follow up and told me they actually towed 8 miles less than quoted (paid when they picked up car due to location) and wanted to refund what I overpaid. Wish I could give em 10 stars but they had to settle for a "tip".

Had to call in for a ditch pull out. Jim was at my car in about 15min with a smile and great attitude. Helped me out and had a great conversation while realizing how far I missed my mark of the driveway.

My company called another company and they never showed up after waiting 4 hours. Then they called Jack. He went on top of the mountain to look at some trucks that were stuck on an icy road. After deciding it would be too dangerous to life and equipment, he loaded our 3 drivers into his truck and brought them to the hotel. Jack is a very nice and caring man. Will definitely be referring anyone in his area to him.

Our service van was stuck in the mud and in a difficult position to get out of. Mountain View’s driver arrived within 45 minutes although we were a great distance away. When he saw how we were stuck he immediately came up with a plan and had us out in less than 15 minutes. Thanks Big Jim and Mountain View for helping us out!

My truck was undrivable. Mountain view was able to tow it into their shop and get it road worthy again at a reasonable price. I will work with them again.

Jack was extremely kind .Its always nice to see a company that cares about its customers. Thank you!

Jack Cress is great! I was up there working relief efforts for those affected by Helene. Busted a hose on a skid steer on a Sunday and could not find anywhere to get a new one. He was closed but opened up his business to assist us, made a new hose and wouldn’t accept payment. He done this out of the kindness of his heart!

Excellent service every time we have worked for them.

Great service . Fair pricing . Nice equipment to help with my roadside breakdown. Must use if ever in need again

Mr. Jack is a very well respected individual in his community along with his business. Your services are appreciated during this difficult time. It is saddening to see such negative reviews when you know they deserve recognition for the hard work and countless hours spent helping others during this difficult time. THANK YOU FOR YOUR SERVICES!!!

Recently had one of my drivers have a break down. They were able to help quickly get him off the road and taken care of. Highly recommend using them.

Jack is a legend in the towing industry, thanks for your excellent services during these difficult times.

The owner is such a wonderful man and so is his family! His staff and him have worked day and night helping with the hurricane disasters! You couldn’t ask for a better person!

Jack is a legend in the Tennessee towing industry. He is respected by everyone I’ve ever spoken his name to, especially law enforcement. Towing and recovery is dangerous and difficult on a normal day. Disaster recovery is much more dangerous and turns ten minute jobs into two hour recoveries. Thank you to Jack and all the rescue and recovery efforts that are ongoing in East Tennessee.

Wonderful service and very nice person

I called them for a reference and they seemed very fair. Haven't used their service yet but the guy I spoke with seemed as he was a fair man.

A little late in replying but I wanted to say these folks are quite amazing and will get the job done correctly the first time. My experience with Jim and Mountain View Service Station, after a breakdown with a brand-new 26 ft U-Haul truck was pretty amazing. I wouldn't have believed it if I didn't see it with my own eyes, they got that truck halfway across the mountains and backed it into my driveway so I could unload it after being stranded on single-lane highway around the Linville falls area. They were a lifesaver. I wouldn't call anyone else.

Only big truck wrecker service I will use from now on. Had an excavator break down on me. Sat for a week, called everybody I could find. They wouldn't answer or call back or show up. I called these guys and Jim showed up in 30 minutes and had it loaded on my trailer fast and easy. The price was extremely reasonable as well. You can tell someone knows what they are doing when it is easy for them.

My vehicle broke down about 15 miles from the house. I called the automobile insurance company and gave them the location. They called me back about 5 minutes later and said the truck was on the way to bring the vehicle to the house. The employee had a great attitude, was very knowledgeable and had respect for both me and my vehicle.